House™ by Urban Splash



1. Introduction

Our privacy policy outlines what you can expect from House by Urban Splash when you engage with us. We endeavour to manage your information fairly, legally and only in a manner you would expect.

We will only use your information in a way that you could reasonably expect when you first made contact with us, unless you indicate otherwise at a later point.

The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law. We do not share personal information with third parties except as necessary to carry out our business and provide the services that you have asked us to, or as required by law or other legal processes, and we never sell your personal information. Personal data collected by us may be transferred between member companies of the Urban Splash group where it is necessary to meet the purpose for which you have submitted the information.

Urban Splash Management Limited and some of its associated group companies are registered data controllers under the General Data Protection Regulations and the Data Protection Act 2018 (together “the Regulations”). We never make your personal information available to other companies for marketing purposes other than for the marketing Urban Splash products and services.

Our websites may contain links to other websites that are outside the control of Urban Splash and are not covered by this privacy policy. The privacy policy of these other sites may differ from this one.

2. Why do we need to collect and store personal data?

We use your details to provide you with the services or the information that you have requested and to let you know about other related products and services. Wherever possible, we will explain our privacy policy at the time that the information is collected, for example, when you register on our website, on application or reservation forms or when signing your tenancy agreement.

3. Sharing across the Urban Splash group

We are committed to delivering accessible, appropriate, timely and effective services and it is important that we can properly co-ordinate what we do for your benefit and may share your information across services within the group. When you provide your personal information to one company within the Urban Splash group, your details will be held on a secure central system. The key service providers within the Urban Splash group are Urban Splash Management Limited, Urban Splash Work Limited and Urban Splash Modular Limited. Any company within the Urban Splash group that stores, processes and makes decisions about your personal data is a registered data controller under the Regulations.

4. Where do we store your data?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA'). It may also be processed by staff operating outside the EEA who work for one of our suppliers. By submitting your personal data to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

5. How long do we store your data for?

Your information will be retained for a specified period to enable any further related services to be delivered to you or to allow you or Urban Splash to deal with any follow up actions. We will then take all reasonable steps to destroy the information, and this will be done in a controlled and secure manner.

6. Your rights

We recognise our responsibility for protecting the privacy of your personal information. If you have questions, comments or concerns about our administration of your personal information, please contact us.

You should simply write to our Company Secretary, Kim Essop.

Kim Essop
Company Secretary
Urban Splash Management Limited
Timber Wharf, 16-22 Worsley Street
M15 4LD

You also have a right to know what personal data is held about you. This is known as a data Subject Access Request.

If you make a Subject Access request, we may send you a form to complete, which asks you for the type of information you are interested in obtaining if it is not clear in your initial correspondence. We will provide the information free of charge in most cases, and we may ask you for identification so that we do not provide your data to anyone else.

Copies of your personal information will then be supplied to you within the one month period required by the Regulations but we strive to provide it well within that time.

If you believe that any information we are holding on you is incorrect or incomplete, please inform us as soon as possible. We will promptly correct any information found to be incorrect.

Urban Splash will process, i.e. collect, store and use the information you provide in a manner that is compatible with the Regulations.

7. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.

Or go online to (opens in a new window; please note we can't be responsible for the content of external websites).

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

This privacy policy was last updated on 7 November 2020. Any changes we may make to our privacy policy in the future will be posted on this page. By continuing to use our website you will be deemed to have accepted such changes.